Terms of use


Shipping policy

Return policy

Acceptance of Terms

This Site contains text, illustrations, photographs, sounds, music, artwork, computer code, visual interfaces, user interfaces, slogans, product names, trademarks, and logos, including but not limited to their design, structure, selection, coordination, “look and feel”, the user experience they evoke, flow and arrangements (together, the “Content”). As a visitor to our Site, you must follow these Terms of Use when using the Site and any of its Content.

By using the Gromark Consumer Enterprise Web Sites, you agree not to disrupt or intercept our electronic information posted on the Gromark Consumer Enterprise Web Sites or on any of our servers. You also agree not to attempt to circumvent any security features of the Gromark Consumer Enterprise Web Sites, and to comply with applicable laws, regulations and generally accepted practices or guidelines.

You may access the Site and its Content only through web browsers. You won’t and won’t try to access the Site or any of its Content through any other interface or method. Specifically, you won’t “page-scrape,” “spider,” “deep-link,” “robot,” “web crawl” or use any device or algorithm or method, automated or otherwise, to access, acquire, copy or monitor any part of this Site or its Content. You won’t circumvent our Site’s navigational structure. You will refrain from exploiting the Site to access information that we hid from the public intentionally.

When you communicate with Gromark Consumer Enterprise, you may not impersonate anyone. Please don’t pretend to represent someone without actual authorization. You should be aware that identity theft is a crime.

Don’t use the Site or any Content for illegal activity or in breach of these Terms of Use. Examples include: using the Content to cause confusion to others about your relationship with Gromark Consumer Enterprise; representing yourself as our authorized reseller or distributor when you are not; or using the Content to make and sell counterfeit products, and others. Anyone who pretends to be our authorized distributor or reseller is infringing upon our trade name, logo, and trademark. We will seek redress to the full extent of the law, including and up to criminal prosecution.

Intellectual Property

The information, documents, and related graphics published in the Gromark Consumer Enterprise Web Sites are the sole property of Gromark Consumer Enterprise, except for information provided by third-party providers under contract to Gromark Consumer Enterprise. We own or have the rights to all the Content and its related intellectual property rights. You have no rights in or to the Content other than to use them according to these Terms of Use.

We do not allow use of the Site or its Content outside of the permitted scope defined by these Terms of Use. Be aware that violating intellectual property laws may lead to criminal prosecution that culminates in jail time.

You may not duplicate, broadcast, perform, republish, upload, post, publicly display, encode, translate, transmit, mirror or otherwise distribute, or create derivative works from, any part of the Site or Content, or otherwise exploit any of them for any commercial use without our prior written consent. No use of any Gromark Consumer Enterprise trademark, trade names, trade dress and products in the Gromark Consumer Enterprise Web Sites may be made without the prior written authorization of Gromark Consumer Enterprise, except to identify the product or services of the company. You may not remove or alter any copyright notice or any other proprietary notice from the Site or any Content. If you download materials from our Site, you will not alter them.

Purchases; Other Terms and Conditions

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Additional terms and conditions (“Other Terms”) apply when you buy products from the Site. Other Terms also apply when you take part in any contests or promotions featured on specific parts of the Site. All Other Terms are made a part of these Terms of Use by this reference. You agree to follow these Other Terms. If the Other Terms conflict with these Terms of Use, the former shall control with respect to that specific part of the Site or your purchase of products. Your product purchases are governed solely by the terms and conditions of sale that apply when you submit your order. Nothing on this Site should be construed to alter such agreements.

Errors, Inaccuracies, and Omissions

Sometimes the website will have errors, inaccuracies, or omissions. We reserve the right to correct them without informing you.

Accounts, Passwords, and Security

We don’t require you to register for an account to access or use the Site. However, you may register for an account to store your shipping address. As part of the registration process, you will be asked to click to agree to these Terms of Use. You will be asked to provide your name. To create the account, you must provide an email address, which will be used as your username, and a password. You must keep your password and account login secret, safe and secure at all times. Gromark Consumer Enterprise won’t be liable if a third party gets unauthorized access to your account.


Your privacy is important to us. We collect some of your data, which we use to run the Site. Our Privacy Notice describes what data we collect and how we use them. If you have questions about our treatment of your data, please write to @Gromark Consumer Enterprise.com. By using the Site, you acknowledge and agree that Internet transmissions are never completely private or secure. You understand that any message or information you send to the Site may be read or intercepted by others. This is the case even if we inform you that a particular transmission (for example, credit card information) is encrypted.

Links to Other Websites

The Site may contain links to other independent third-party websites (“Linked Sites”). Linked Sites may use our website logo or style due to a co-branding agreement. These websites may set cookies on your browser. They may collect your personal data and make use of that data in ways that we don’t. Gromark Consumer Enterprise has no control over Linked Sites. These Terms of Use don’t apply to them. You will to determine for yourself how to interact with these Linked Sites.


The information contained within this website is for general information purposes only and is provided by Gromark Consumers Enterprise. While we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event or circumstances will we be held liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you may be linked to other websites which are not under the control of Gromark Consumers Enterprise. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, Gromark Consumers Enterprise takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Other Terms

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

    By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
    We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
    We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
    Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
  • SECTION 5 – PRODUCTS OR SERVICES (if applicable)
    Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
    We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.
    We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
    Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
    If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
    Your submission of personal information through the store is governed by our Privacy Policy.
    Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
    In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
    We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Gromark Consumers Enterprise Pte Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
    You agree to indemnify, defend and hold harmless Gromark Consumers Enterprise Pte Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
    In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
    The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
    The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
    These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Singapore.
    You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
    Questions about the Terms of Service should be sent to us at support@crystaltomato.com.

This Privacy Policy applies to residents of Singapore.

This Privacy Policy explains how Gromark Consumer Enterprise handles personal information that we collect online, through our websites and applications (apps) and through our offline interactions with you (collectively, the “Gromark Consumer Enterprise Services”). This Privacy Policy does not apply to information collected from residents of countries other than Singapore, or to third-party websites to which Gromark Consumer Enterprise may link. Your use of Gromark Consumer Enterprise Services which link to this Privacy Policy are subject to this Privacy Policy and the Terms of Use.

Please read this Privacy Policy before using the Gromark Consumer Enterprise Services or submitting personal information to us.

On occasion, Gromark Consumer Enterprise may offer apps, special programs, activities, events or promotions (“Programs”) that have unique or additional specific terms, privacy notices and/or consent forms that explain how any information you provide will be processed in connection with the Programs. You should review the applicable terms before interacting or participating in the Programs.


“Personal information” is information that identifies you as an individual or relates to an identifiable individual. Examples of personal information include your name, your postal address and your telephone number.


Gromark Consumer Enterprise collects information in a few different ways:

  • Information you submit or choose to provide
  • Information you give us permission to collect from you or another source
  • From Health Care Professionals
  • Through our websites and mobile apps
  • Through interactions with our customer service personnel
  • From contract research organizations and clinical trial investigators
  • From your participation in Gromark Consumer Enterprise programs, surveys or clinical trials
  • From third party service providers, data brokers or business partners
  • From industry and patient groups and associations
  • Automatically from devices you use to connect to Gromark Consumer Enterprise Services (See “Cookies and Other Tools” below)
  • Information provided by Gromark Consumer Enterprise partners
  • From public sources including, but not limited to, social media and other websites that enable social sharing
  • Information from government agencies, public or third party information sources

From time to time, we may use or augment the personal information we have about you obtained from other sources, such as public databases, social media platforms and other third parties. We may also combine information we get from a third-party with information we already have, and we may combine information that we have collected offline with information we collect online.

If you choose to submit any personal information relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Policy.


Gromark Consumer Enterprise may collect the following information, depending on what product and service you use:

  • Contact information and preferences (such as name, email address, mailing address, phone number, and emergency contact information)
  • Biographical and demographic information (such as date of birth, age, gender, ethnicity, marital status, and sexual orientation)
  • Health and medical information (such as medical insurance details, information about physical and mental health conditions and diagnoses, treatments for medical conditions, genetic information, family medical history and medications an individual may take, including the dosage, timing, and frequency) we collect in connection with managing clinical trials, conducting research, providing patient support programs, distributing and marketing our products, managing compassionate use and expanded access programs and tracking adverse event reports
  • Information regarding parents or legal guardians or other family members
  • Any information you provide in connection with applying to or participating in a patient assistance or support program (such as financial need information)
  • Payment-related information we need to complete a transaction (such as credit card number and financial account information)
  • Username and password that you may select in connection with establishing an account on our websites or mobile apps
  • Your photograph, social media handle or digital or electronic signature
  • Publicly available information
  • Internet activity, such as your Internet Protocol (“IP”) address, browsing history, your search history and information on your interaction with the
  • Gromark Consumer Enterprise Services and our advertisements
  • Device information
  • Geolocation data, e.g., your physical location or movements (See “Cookies and Other Tools” below)
  • Inferences drawn from other personal information listed above, to create a profile reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities and aptitudes
  • If you are accessing Gromark Consumer Enterprise websites or apps on your mobile device, you may also choose to provide us with location data. To protect your privacy, you should not provide Gromark Consumer Enterprise with any information that is not specifically requested
  • Any adverse event information
  • CCTV recordings when you visit our premises or photo taking or video recording at events

Failure to provide such personal information may mean that we cannot provide you with the product or service you have requested.


  • Professional credentials, educational and professional history, institutional and government affiliations, information included on a resume or curriculum vitae, education and work history (such as work experience, education and languages spoken)
    Information about the Gromark Consumer Enterprise programs, products and activities with which you have engaged
  • Details about our interactions with you, your prescribing of our products and the agreements you have executed with us; including remittance or other financial information
  • Any information you choose to provide about yourself or your household
    Information collected in connection with Gromark Consumer Enterprise hosted events or activities you attend or participate in
  • Publicly-available information related to your practice, such as license information, disciplinary history, prior litigation and regulatory proceedings, and other due diligence related information

We may use the personal information we collect about you with information obtained from other sources, such as public databases, social media platforms and other third parties. For example, we may use public information to confirm contact or financial information, to verify licensure of Health Care Professionals or to better understand your interests by associating demographic information with the information you have provided.


How Gromark Consumer Enterprise uses your information depends on how you interact with the Gromark Consumer Enterprise Services. Generally, Gromark Consumer Enterprise may, for example, also use your information to:

  • Provide our products and services to you and make them better
  • Develop new products and services
  • Fulfill your requests
  • Provide customer service
  • Send you administrative communications regarding Gromark Consumer Enterprise’s products or Gromark Consumer Enterprise Services
  • Notify you about special promotions or offers that may be of interest to you
  • Invite you to participate in surveys about our products or services
  • Better understand the interests of our customers and visitors who use Gromark Consumer Enterprise Services
  • Maintain Gromark Consumer Enterprise’s online services such as websites and apps
  • Monitor, detect and prevent fraud, improper activity and ensure Gromark Consumer Enterprise’s policy compliance
  • Conduct research including secondary and follow-on research
  • Determine an individual’s eligibility to participate in Gromark Consumer Enterprise programs or clinical trials
  • Process payments
  • Evaluate how you and other users interact with our online services
  • Protect Gromark Consumer Enterprise and our users
  • Secure our online services including our network, websites and apps
  • Conduct audits related to our current interactions with you
  • Debug the site and service to identify and repair errors that impair existing intended functionality
  • Defend ourselves in litigation and investigations and to prosecute litigations
  • Comply with our legal and regulatory obligations

Gromark Consumer Enterprise may also use information collected from you or about you to offer you customized content, including to:

  • Recognize new or past visitors to our websites or apps
  • Remember your personal preferences
  • Show you more relevant and meaningful advertisements based on your interests

Gromark Consumer Enterprise may also use your information for other purposes disclosed to you from time to time.

In addition, some of our applications and mobile-optimized sites may have location-based features. To deliver these features, we may collect and use location data provided by your mobile device. For example, we may offer shopping features that allow you to get information about local merchants. By using such applications, you consent to the collection and use of your mobile device location data for purposes of delivering these location-based features.

We may use personal information collected from any of the sources listed in the “How Does Gromark Consumer Enterprise Collect Personal Information?” section of this policy for our internal business purposes, such as data analysis, audits, developing new products, enhancing our websites and apps, improving our Gromark Consumer Enterprise Services, identifying usage trends and determining the effectiveness of our promotional campaigns.

We may aggregate and/or de-identify data about customers and site visitors and use it for any purpose, including product and service development and improvement activities.


We do not sell your personal information. However, we share personal information with our vendors, contractors, business and service partners, or other third parties (collectively, “Service Providers”). Examples of Service Providers include analysis firms, advertisers, payment processing companies, customer service and support providers, email, IT services and SMS vendors, web hosting and development companies and fulfillment companies. Service Providers also include our co-promotion partners for products that we jointly develop and/or market with other companies.

Some Service Providers may collect personal data on behalf of Gromark Consumer Enterprise. These third parties may be provided with access to personal data needed to perform their functions. In addition, Gromark Consumer Enterprise’s practice is to require its Service Providers to keep your personal information confidential and to use personal information only to perform functions for Gromark Consumer Enterprise.

If Gromark Consumer Enterprise sells all or part of one of its product lines or divisions, your information may be transferred to the buyer. Gromark Consumer Enterprise reserves the right to disclose your information to respond to authorized information requests from government authorities, to respond to valid judicial requests, to address national security situations, to provide security and investigate potential fraud, or when otherwise required by applicable law.

Gromark Consumer Enterprise may also disclose your personal information as required by law to any competent law enforcement body, regulatory or government agency, court or other third party where we believe the disclosure is necessary or appropriate to comply with a regulatory requirement, judicial proceeding, court order, government request or legal process served on us, or to protect the safety, rights, or property of our customers, the public, Gromark Consumer Enterprise or others, and to exercise, establish or defend Gromark Consumer Enterprise’s legal rights.

Gromark Consumer Enterprise may also disclose aggregate or de-identified data that is not personally identifiable to third parties for any purpose.


Gromark Consumer Enterprise and its Service Providers collect information about you by using cookies, tracking pixels, web beacons and other technologies (collectively, “Tools”). We use this information to better understand, customize and improve user experience with our websites, services and offerings as well as to manage our advertising. This information can make your use of our Gromark Consumer Enterprise Services easier and more meaningful by allowing Gromark Consumer Enterprise and our Service Providers to provide better service, customize sites based on consumer preferences, compile statistics, provide you with more relevant advertisements based on your interests, analyze trends and otherwise administer and improve our Gromark Consumer Enterprise Services. If we have collected your personal information, we may associate this personal data with information gathered through the Tools.

Your web browser can be set to allow you to control whether you will accept cookies, reject cookies, or to notify you each time a cookie is sent to your browser. If your browser is set to reject cookies, websites that are cookie-enabled will not recognize you when you return to the website, and some website functionality may be lost. The Help section of your browser may tell you how to prevent your browser from accepting cookies. To find out more about cookies, visit www.aboutcookies.org.

You can also control Flash cookies which we may use on certain Gromark Consumer Enterprise websites and apps from time to time by clicking here. Why? Because Flash cookies cannot be controlled through your browser settings. Choices you make are both browser and device-specific.

Here are some of the types of information collected when visiting Gromark Consumer Enterprise Websites:

LOG DATA: When you use Gromark Consumer Enterprise websites and apps, our servers automatically record information (“log data”), including information that your browser sends whenever you visit an website or app or your mobile app sends when you are using it. This log data may include your Internet Protocol address, the address of the webpages you visited that had Gromark Consumer Enterprise features, browser type and settings, the date and time of your request, how you used websites and cookie data.

COOKIE DATA: Depending on how you are accessing Gromark Consumer Enterprise’s online Services, we and our Service Providers may use “cookies” (a small text file sent by your computer each time you visit our sites, unique to your Gromark Consumer Enterprise account or your browser) or similar technologies, to record log data. When we use cookies, we may use “session” cookies (that last until you close your browser) or “persistent” cookies (that last until you and/or your browser delete them). For example, we may use cookies to remember your personal preferences, such as sections of the website that you visit frequently, your user ID, or other settings so you do not have to set them up every time you visit, and we may use cookies to serve you relevant advertising tailored to your interests. Some of the cookies we use are associated with your Gromark Consumer Enterprise account (including personal information about you, such as the email address you gave us), and other cookies are not.

We may use tools such as Google Analytics, which uses cookies and similar technologies to collect and analyze information about use of the Gromark Consumer Enterprise Services and report on activities and trends. This service may also collect information regarding the use of other websites, apps and online resources. You can learn about Google’s practices by going to https://policies.google.com/privacy/google-partners, and opt-out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.

SOCIAL MEDIA PLUGINS AND DATA: In addition, our websites and apps may use social media plugins (e.g., the Facebook “Like” button, ‘”Share to Twitter”‘ button) to enable you to easily share information with others. When you visit any of our online Gromark Consumer Enterprise Services, the operator of the social plugin can place a cookie on your computer, enabling that operator to recognize individuals who have previously visited our websites. If you are logged into the social media website (e.g., Facebook, Twitter, Google+) while browsing on our Gromark Consumer Enterprise Services, the social plugins allow that social media website to receive information that you have visited our Gromark Consumer Enterprise Services. The social plugins also allow the social media website to share information about your activities on Gromark Consumer Enterprise with other users of their social media website.

Gromark Consumer Enterprise does not control any of the content from the social plugins. For more information about social plugins from other social media websites you should refer to those sites’ privacy and data sharing statements.

If you choose to link your social media or Google account to Gromark Consumer Enterprise, this allows us to obtain information from those accounts (such as your friends or contacts). The information we obtain from these services often depends on your settings or the applicable provider’s privacy policies, so please check these policies before granting us access. You agree that we are not responsible for any acts or omissions by these social media service providers. If you give us permission to access this information, we will use it for the purposes described in this Privacy Policy.

DEVICE INFORMATION: In addition to log data, we may also collect information about the device you are using to access our Gromark Consumer Enterprise Services, including what type of device it is, what operating system you are using, device settings, unique device identifiers and crash data. Whether we collect some or all of this information often depends on what type of device you are using and its settings. For example, different types of information are available depending on whether you are using a Mac or a PC, or an iPhone or an Android phone. To learn more about what information your device may make available to us, please also check the policies of your device manufacturer or software provider.

INTEREST BASED ADVERTISING: Gromark Consumer Enterprise hopes to deliver to you advertising for products and services you need or want. Gromark Consumer Enterprise, its vendors and partners, use common tracking tools, such as cookies, pixels, web beacons, and similar technologies, to automatically collect information about users for purposes of enhancing their online experience and delivering more meaningful advertisements. Like many companies, Gromark Consumer Enterprise may also utilize third-party advertising vendors and other partners to collect this information.

Like most companies, we place advertisements where we think they will be most relevant to customers. One way we do so is by allowing network advertising companies with whom we work to place their own Tools when an individual visits Gromark Consumer Enterprise websites and apps. This enables the network advertising company to recognize individuals who have previously visited Gromark Consumer Enterprise websites and apps and to serve you ads based on your web browsing activity, purchases, interests and/or other information—a practice commonly referred to as interest-based advertising (“IBA”) or online behavioral advertising (“OBA”).

These advertising companies may also use these types of technologies to recognize you across the devices you use, such as a mobile phone or a laptop, and serve you ads on websites you visit and applications you use.

RETARGETING: One way in which we deliver more meaningful advertisements is through a common form of online advertising known as “retargeting” or “remarketing.” Retargeting works by serving ads on one site based on an individual’s online activities on a different, unrelated site. For example, if you look at Similac® products on an Gromark Consumer Enterprise website, you may later see an advertisement for Similac® products when you visit third-party sites. To do this, Gromark Consumer Enterprise or its advertising vendors may use a device ID, cookie, pixel, web beacon or similar technology placed by Gromark Consumer Enterprise or our third-party vendor when you visit Gromark Consumer Enterprise websites or apps or third-party websites or apps. The placing of these cookies or other technologies on your device may enable you to be identified across multiple websites. You should consult the privacy policies of our vendors and other websites that you visit to understand how they collect and use your data.

OPTING-OUT OF IBA, OBA AND RETARGETING ACTIVITIES: As a participant of the Digital Advertising Alliance (DAA), we adhere to DAA’s Interest-Based Advertising principles by providing you enhanced notice, transparency and control of our digital marketing practices as stated at http://www.aboutads.info/principles/. Click here to opt-out of having your online behavior collected for advertising purposes and receiving behaviorally targeted advertisements from our advertising partners. Choices you make are both browser and device-specific. Also, certain versions of the iOS operating system permit you to “Limit Ad Tracking” in the system settings, and certain versions of the Android operating system allow you to “Opt-out of Interest-Based Ads” in the system settings. Options you select are browser and device specific.

GROMARK CONSUMER ENTERPRISE DO NOT TRACK POLICY: Some browsers have Do Not Track (“DNT”) features that allow you to tell a website not to track you. These features are not all uniform, and some browsers may not be set up to honor such requests. Gromark Consumer Enterprisehonors the AdChoice DNT signals. Options you select are browser and device specific. Please be aware that limiting the ability of websites to set cookies, however, may worsen your overall user experience, and in some cases the sites will not work properly without cookies, local storage and similar technologies.


Certain Gromark Consumer Enterprise Services may ask whether you wish to opt-out or opt into our contact lists for offers, promotions and additional services that may be of interest to you.


If you no longer wish to receive promotional marketing materials from us on a going-forward basis, you may opt-out of receiving such materials. You may unsubscribe from receiving marketing or other commercial emails from Gromark Consumer Enterprise by following the instructions included in the email. We will endeavor to comply with your request as soon as reasonably practicable.

However, even if you opt out of receiving such communications, we retain the right to send you non-marketing communications (such as information about changes to our Privacy Policy or Terms of Use).


You may have certain rights and choices regarding our processing of your personal data. Depending on your jurisdiction, applicable law may entitle you to additional consumer rights, including the right (with certain limitations and exceptions) to:

  • Know the categories and/or specific pieces of personal information collected about you, including whether your personal information is sold or disclosed, and with whom your personal information was shared
  • Access a copy of the personal information we retain about you
  • Request deletion of your personal information

We reserve the right to verify your identity in connection with any requests regarding personal information to help ensure that we provide the information we maintain to the individuals to whom it pertains, and allow only those individuals or their authorized representatives to exercise rights with respect to that information. If you are an authorized agent making a request on behalf of a consumer, we may require and request additional information to verify that you are authorized to make that request.

We reserve the right to deny your request if we cannot verify your identify. Where we deny your request in whole or in part, we will endeavor to inform you of the denial and provide an explanation of our actions and the reasons for the denial.

We will not restrict or deny you access to our Gromark Consumer Enterprise Services because of choices and requests you make in connection with your personal information. Please note, certain choices may affect our ability to deliver the Gromark Consumer Enterprise Services. For example, if you sign up to receive marketing communications by email, then ask Gromark Consumer Enterprise to delete all of your information, we will be unable to send you marketing communications.

You may exercise any of your rights in relation to your personal information by contacting us using the details provided under the “How Can IContact Gromark Consumer Enterprise” section below.


It is Gromark Consumer Enterprise’s practice to take steps to secure our Gromark Consumer Enterprise Services; however, the confidentiality of information transmitted over the Internet cannot be guaranteed. We urge you to exercise caution when transmitting personal information over the Internet, especially personal information related to your health. Gromark Consumer Enterprise cannot guarantee that unauthorized third parties will not gain access to your information; therefore, when submitting personal information to Gromark Consumer Enterprise websites or apps, you must weigh both the benefits and the risks. Gromark Consumer Enterprise websites or apps may link to third-party websites that are not controlled by Gromark Consumer Enterprise or subject to an Gromark Consumer Enterprise privacy policy. You should check the privacy policies of such third-party websites before submitting personal information.

This Website is Not For Children

Gromark Consumer Enterprise does not knowingly collect or use any information from children (we define “children” as minors younger than 13). We do not knowingly allow children to order our products, communicate with us, or use any of our online services. If you are a parent and become aware that your child has provided us with information, please contact us using one of the methods specified below and we will work with you to address this issue.

Third party sites

We may provide links to websites and other third-party content that is not owned or operated by Gromark Consumer Enterprise. The websites and third-party content to which we link may have separate privacy notices or policies. Gromark Consumer Enterprise is not responsible for the privacy practices of any entity that it does not own or control.

If you provide any personal through a third-party site, your interaction and your personal information will be collected by, and controlled by the privacy policy of, that third party site. We recommend that you familiarize yourself with the privacy policies and practices of any such third parties, which are not governed by this privacy policy.

Cross border transfers

Any information you provide to Gromark Consumer Enterprise may be stored and processed, transferred between and accessed from the United States, where Gromark Consumer Enterprise is headquartered, and other countries which may not guarantee the same level of protection of personal data as the one in which you reside. However, Gromark Consumer Enterprise will handle your personal data in accordance with this privacy policy regardless of where your personal data is stored/accessed.


If you have questions about your information, please contact us by clicking on the “Contact Us” link on the website you are visiting or by e-mailing us at @Gromark Consumer Enterprise.com. Alternatively, you may send a letter to the following address:

Gromark Consumer Enterprise Pte Ltd
Attention: Data Protection Officer
1 Goldhill Plaza,
#02-03 Podium Block,
Singapore 308899
ATTN: Data Protection Officer
@Gromark Consumer Enterprise.com
Tel: +65 6253 4388

In all communications to Gromark Consumer Enterprise, please include the email address used for registration (if applicable), the website address or the specific Gromark Consumer Enterprise program to which you provided personal information (e.g.https://buy.crystaltomato.com/account/register, etc.) and a detailed explanation of your request. We will do our best to respond to all reasonable requests in a timely manner.


Gromark Consumer Enterprise reserves the right to amend this Privacy Policy at any time. If Gromark Consumer Enterprise changes its privacy practices, a new Privacy Policy will reflect those changes and the effective date of the revised Privacy Policy will be set forth in this paragraph. This Privacy Policy was last updated on Mar 31, 2021 and is effective as of that date.

Gromark Consumers Enterprise Pte Ltd is the owner and operator of the website and online service (https://www.crystaltomato.com) (“Website”). By placing an order through this Website, you agree that you have read, understood, and agreed to be bound by the terms below, regardless of whether you are a registered user of our Website or not. These terms are provided to ensure the parties are aware of and agree upon this arrangement to protect the parties’ rights mutually and set expectations on our service. If you are not agreeable to any of these terms or any future terms or policies that we may implement, you may refuse to access (or continue to access) the Website. The terms below apply to all users who access our Website.


The delivery of goods ordered from this Website is subject to stock availability. We try to maintain an accurate stock count of the goods, but from time to time, there may be a stock discrepancy, and we may not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available goods to you and contact you about whether you would prefer to await the restocking of the back-ordered items or if you would prefer for us to process a refund.


Free delivery for all local or domestic orders purchased through this Website.

For overseas orders, shipping costs are calculated upon checkout based on the order’s weight, dimensions, and destination. Payment for shipping costs will be collected together with the purchase price of the products.



We do not accept returns of goods. All sales are final, and we do not offer returns of goods or refunds unless the goods are found to be defective, not fit for purpose, inaccurate, or a missing item in your order. Please refer to our Return and Refund Policy for further details.



We will make reasonable efforts to ensure that the goods will be delivered within 3-5 business days or delivered within the estimated arrival time. Please note that delivery might be delayed during holidays or unforeseen circumstances.


Generally, orders shipped internationally are in transit for 7 - 22 days, and we will make reasonable efforts to ensure that the goods will be delivered within the estimated time of arrival. Do note that the actual delivery date may be affected by flight arrangements, holidays, weather conditions, and other external factors. The tracking information would provide the most accurate delivery date.

We are not liable for delayed or retained shipments while the goods are going through customs clearance.


Customs Duties / Tariffs / Taxes  at the destination are Strictly Mandatory and are the buyer's responsibility with the rate determined by the customs authorities in each respective country.


We will make reasonable efforts to ensure that the orders will be dispatched within two business days upon payment of an order unless the item is out of stock or unavailable.

Our warehouse operates from Monday - Friday from 9am to 6pm, except on Singapore national holidays. In these instances, we take reasonable steps to ensure that shipment delays will be minimal.

We do not accept returns of goods. All sales are final, and we do not offer returns of goods or refunds, unless the goods are found to be defective, not fit for purpose, inaccurate or there is a missing item in your order, within a 14-day from the day you received your goods.

To be eligible for a return, your goods must be in the same condition that you received it, unopened, and in its original packaging. You’ll also need the receipt or proof of purchase. For more information, you can contact us at contact@crystaltomato.com

You will get a return shipping label as well as directions on how and where to return your items once the return request is approved. Without our acceptance of the return request, we do not accept returned goods.


We do not allow returns for goods. Our sales are considered final. We only provide returns and refunds under specific circumstances, such as when goods are defective, not suitable for their intended purpose, inaccurate, or if there are missing items in your order. All requests for returns or refunds must be submitted within 3 to 5 working days upon reception of the goods/ orders. Each request will be individually reviewed for approval. Please send your request to contact@crystaltomato.com


We do not accept returns on sale items or gift cards. All sales are final, and we do not offer returns of goods or refunds unless the goods are found to be defective, not fit for purpose, inaccurate or there is a missing item in your order.


We will notify you of the status of your return request. The return payment will be automatically paid to your original payment method. Do note that there will be a processing time for the refund amount, and it will be subjected to the respective bank or credit card company.