FAQ
On Supplements
Crystal Tomato® Whitening Supplement is made from natural colourless carotenoids, primarily phytoene and phytofluene, derived from specially cultivated, non-GMO tomatoes. These ingredients are clinically proven to improve skin clarity and radiance by targeting pigmentation from the inside out.
Yes, Crystal Tomato® is the first oral supplement to use colourless carotenoids - specifically phytoene and phytofluene derived from rare, non-GMO tomatoes. These clinical studied ingredients are unique in their ability to improve skin clarity, reduce pigmentation, and protect against environmental damages. Crystal Tomato® holds the original formulation behind this breakthrough in skin health supplementation.
Crystal Tomato® Whitening Supplement is formulated with the highest and most optimal concentration of colourless carotenoids, specifically phytoene and phytofluene, derived from our specially cultivated, non-GMO tomatoes. Unlike many other skin supplements that mix a variety of ingredients with diluted actives, Crystal Tomato® focuses on purity and potency.
Our formulation is clinically tested specifically on our product, not based on borrowed or generic ingredient studies, ensuring both safety and proven effectiveness in improving skin clarity, reducing pigmentation, and promoting radiance from within. This premium, targeted approach sets Crystal Tomato® apart in the category.
No, Crystal Tomato® Whitening Supplement do not contain any genetically modified organisms (GMO). The ingredients are sourced from non-GMO, natural tomatoes that are carefully cultivated to maintain the highest standards of quality.
Yes, our supplements are made from natural ingredients and are safe for most people when taken as directed. We recommend consulting with your healthcare provider before starting any new supplement, especially if you have underlying health conditions or are pregnant.
Our supplements are designed to promote even skin tone, reduce pigmentation, and enhance overall skin radiance. Results can vary, but many users experience noticeable improvements in skin clarity and brightness after consistent use of 1 caplet daily for 56 days.
In our clinical studies, participants saw visible improvements in skin clarity, reduction in pigmentation, and overall radiance within 8 to 12 weeks of daily use. While individual results may vary, consistent intake of one caplet a day is key to achieving optimal and lasting benefits. For best results, we recommend continued use over several months.
Where To Buy & Authorized Sellers
Crystal Tomato® products are available for purchase on our official website, www.crystaltomato.com, and through our network of authorized retailers. We recommend purchasing directly from us or from trusted partners to ensure product authenticity. View our list of authorized retailers.
Yes, Crystal Tomato® products are available at selected clinics and hospitals in Singapore. View our list of authorized partners.
Payment & Billing
We accept a wide range of secure payment options, including major credit and debit cards (Visa, MasterCard, American Express), as well as digital payment platforms such as PayPal, Google Pay, Shop Pay and UnionPay. All transactions are processed securely.
Yes, your payment information is secure. All transactions on our website are encrypted and processed through trusted, secure payment gateways.
Once an order is placed, we are unable to change the payment method. Please ensure your payment information is correct before completing your order. If you encounter any issues, please contact our Customer Care team at contactus@crystaltomato.com for assistance. Our team is available Monday to Friday, 9.00am to 6.30pm.
Yes, once your order is processed, you will receive an invoice via email. You can also view and download your invoice from the “My Orders” section of your account on our website.
Order Tracking & Shipping
Local Delivery (Singapore)
We offer complimentary delivery for all orders (within Singapore) made on www.crystaltomato.com.
International Delivery
For overseas orders, shipping fees are calculated at checkout, based on the weight, dimensions, and destination of your order. The shipping costs will be charged alongside your purchase.
Please note that customs duties, tariffs, and taxes applicable at your destination are the responsibility of the buyer.
We offer international shipping to a wide range of countries, including the United States, United Kingdom, Australia, Singapore, Canada, United Arab Emirates, and many more. For a complete list of countries we ship to, please check the available options during checkout.
Local Delivery (Singapore)
We make every effort to deliver your order within 3 to 5 business days. Please note that delivery times may vary during holidays or due to unforeseen circumstances.
International Delivery
For international orders, delivery typically takes between 7 to 22 days. Delivery time may be affected by factors such as weather, holidays, or customs clearance. Tracking information will provide the most accurate delivery estimates.
We are not responsible for delays or retention of shipments while they are undergoing customs clearance.
Please note that customs duties, tariffs, and taxes applicable at your destination are the responsibility of the buyer.
Delivery times often vary. If you have not received your order within the expected timeframe, please contact our Customer Care team at contactus@crystaltomato.com for assistance. Our team is available Monday to Friday, 9.00am to 6.30pm.
Once your order is received, you’ll receive a confirmation email from Crystal Tomato®. If you don’t receive this within 24 hours, please contact our Customer Care team at contactus@crystaltomato.com. Our team is available Monday to Friday, 9.00am to 6.30pm.
When your parcel is on its way, you’ll receive another email with tracking information. If you have a Crystal Tomato® account, you can also track your order under “Orders” in the My Account section.
Delivery times:
Local orders: 3–5 business days
International orders: 7–22 days
Returns & Refunds
We do not accept returns unless the product is damaged, defective, or incorrect. If you receive an item that meets any of these conditions, please contact our Customer Care team at contactus@crystaltomato.com. Please ensure the items are unopened and in their original condition and packaging. Our team is available Monday to Friday, 9.00am to 6.30pm.
Local Orders (Singapore)
Please submit your return request within 5 days of receiving your order.
International Orders
Please submit your return request within 14 days of receiving your order.