Gromark Consumers Enterprise Pte Ltd is the owner and operator of the website and online service (https://www.crystaltomato.com) (“Website”). By placing an order through this Website, you agree that you have read, understood, and agreed to be bound by the terms below, regardless of whether you are a registered user of our Website or not. These terms are provided to ensure the parties are aware of and agree upon this arrangement to protect the parties’ rights mutually and set expectations on our service. If you are not agreeable to any of these terms or any future terms or policies that we may implement, you may refuse to access (or continue to access) the Website. The terms below apply to all users who access our Website.

The delivery of goods ordered from our website is subject to stock availability. While we make every effort to keep our stock levels up to dates, occasional stock shortages may occur. If an item you order is out of stock, we will fulfill the available items and inform you of the backordered product(s). You can choose to wait for restocking or opt for a refund for the unavailable items.

Local Orders: Free delivery for all domestic orders within Singapore.

International Orders: Shipping fees are calculated at checkout, based on the weight, dimensions, and destination of your order. The shipping costs will be charged alongside your purchase. Please note that customs duties, tariffs, and taxes applicable at your destination are the responsibility of the buyer.

Local Delivery: We aim to deliver within 3 -5 business days. Please note that delivery times may vary during holidays or due to unforeseen circumstances.

International Delivery: delivery typically takes between 7 to 22 days. Delivery time may be affected by factors such as weather, holidays, or customs clearance. Tracking information will provide the most accurate delivery estimates.

International Orders: Please note that customs duties, tariffs, and taxes applicable at your destination are the responsibility of the buyer. These charges will be determined by the customs authorities of the destination country.

We aim to dispatch orders within two business days of receiving payment, except in cases where items are out of stock. Our warehouse operates Monday to Friday, 9.00am to 6.00pm, excluding public holidays in Singapore.

All sales are final. We do not accept returns unless the product is damaged, defective, or incorrect. If you receive an item that meets any of these conditions, please contact our Customer Care team at contactus@crystaltomato.com. Please ensure the items are unopened and in their original condition and packaging. Our team is available Monday to Friday, 9.00am to 6.30pm.

Local Orders (Singapore)
Please submit your return request within 5 days of receiving your order.

International Orders
Please submit your return request within 14 days of receiving your order.

Please note that sale items or gift cards cannot be returned or refunded. All sales are final, unless the items are defective or not suitable for their intended purpose.

Once your return request is approved, we will notify you of the refund status. Refunds will be processed back to your original payment method. Please be aware that processing times may vary depending on your bank or payment provider.